Shipping Policy
Effective Date: February 17, 2025
At Tutti Glownie, we strive to ensure that your shopping experience is as smooth and enjoyable as possible. Our Shipping Policy provides important details regarding how we handle orders, shipping methods, and delivery times to make sure your purchases arrive safely and on time.
1. Order Processing Time
Once your order is successfully placed, we will process and prepare it for shipment. Please note the following:
- Orders are typically processed within 1-2 business days from the time of order confirmation.
- Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
You will receive an order confirmation email once your order is successfully placed, and a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping Methods
We offer various shipping options to meet your needs. Shipping rates and delivery times will be calculated at checkout based on your shipping address and the method you choose. The available shipping options include:
- Standard Shipping: Delivery typically within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days (depending on your location).
- Overnight Shipping: Next business day delivery (available for select locations).
3. Shipping Costs
Shipping costs are calculated based on the shipping method, size, weight, and destination of your order. You will be provided with the total shipping cost during the checkout process before you complete your purchase.
- Free Shipping: We may offer free standard shipping for orders over a certain amount. Please refer to our website for current offers and promotions.
- International Shipping: Shipping to international destinations may be subject to additional fees, including customs duties and taxes. These fees are the responsibility of the customer.
4. Delivery Times
While we make every effort to ensure that your order arrives on time, delivery times may vary depending on your location, the shipping method chosen, and external factors such as weather, holidays, or customs delays.
- Domestic Orders: Delivery within the United States usually takes 3-7 business days for standard shipping, with expedited options available.
- International Orders: International shipping times can vary depending on the destination. Delivery typically takes between 7-21 business days, though this may vary based on local postal services.
5. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your package by clicking on the tracking link provided or by entering your tracking number on the respective courier’s website.
6. Shipping Restrictions
Currently, we only offer shipping to addresses within the United States and select international locations. If your location is not eligible for delivery, please contact our customer service team at info@tuttiglownie.com to discuss potential shipping solutions.
7. Lost or Damaged Packages
While rare, if your package is lost, stolen, or damaged during shipping, please contact us immediately at info@tuttiglownie.com or 603-436-7836. We will work with you to resolve the issue, and if necessary, we will file a claim with the carrier on your behalf.
- Damaged Items: If you receive a damaged item, please contact us within 48 hours of receiving your order to initiate a return or replacement.
8. Address Errors
Please ensure that you provide the correct shipping address when placing your order. Tutti Glownie is not responsible for incorrect or incomplete addresses provided by the customer. If your order is returned due to an incorrect address, you will be responsible for the additional shipping charges to reship the package.
9. Contact Us
If you have any questions regarding shipping or if you experience any issues with your order, please feel free to contact our customer service team:
- Email: info@tuttiglownie.com
- Phone: 603-436-7836
- Address: 3046 Grasselli Street, Portsmouth, New Hampshire, United States
Thank you for choosing Tutti Glownie. We appreciate your business and are committed to delivering your orders promptly and securely!