Shipping Policy
Effective Date: January 2, 2025
Tutti Glownie Jewelry, Portsmouth, New Hampshire, United States
Phone: 603-436-7836
Email: info@tuttiglownie.com
Website: www.tuttiglownie.com
Thank you for shopping at Tutti Glownie Jewelry. We want to ensure that your shopping experience is as seamless and enjoyable as possible. Below are the details of our Shipping Policy, which outlines everything you need to know about our shipping process.
1. Processing Time
Orders are processed and shipped Monday through Friday, excluding holidays. All orders placed before 12:00 PM EST will be processed on the same day. Orders placed after 12:00 PM EST will be processed on the next business day.
Please note that we do not ship on weekends or public holidays. Once your order has been processed, you will receive a confirmation email along with a tracking number, allowing you to track the status of your shipment.
2. Shipping Methods
Tutti Glownie Jewelry offers a variety of shipping options to meet your needs, including standard, expedited, and express delivery.
- Standard Shipping: Delivery time typically ranges from 5-7 business days within the United States.
- Expedited Shipping: Delivery time ranges from 2-3 business days within the United States.
- Express Shipping: Delivery time is usually 1-2 business days. This option is ideal if you need your items quickly.
For international orders, delivery times may vary depending on the destination country. Standard international shipping typically takes 7-14 business days, while expedited options can take 3-5 business days.
3. Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected and the delivery destination. Orders over $100 are eligible for free standard shipping within the United States. For expedited or express shipping, the cost will be displayed during checkout.
International customers are responsible for any customs fees, duties, or taxes imposed by the destination country. Please check with your local customs office for more information regarding these additional charges.
4. Order Tracking
Once your order has been shipped, we will send you a tracking number via email, allowing you to track your shipment’s status in real-time. You can track your order using the link provided in the tracking email or directly through the carrier’s website.
5. Lost or Damaged Items
While we strive to ensure that your order arrives in perfect condition, we understand that issues may occasionally arise during shipping. If your item is lost, damaged, or delayed, please contact us immediately at info@tuttiglownie.com. We will work with the carrier to investigate the situation and resolve any issues.
In the event that your item is damaged upon arrival, please provide us with photos of the damage, and we will gladly assist you with a return or replacement.
6. International Shipping
Tutti Glownie Jewelry offers international shipping to a wide range of countries. International orders are subject to the same shipping methods and costs as domestic orders. However, international customers should be aware that shipping times and costs may vary depending on the destination country.
Please be aware that customs regulations and fees vary by country, and you, the customer, are responsible for any customs duties, taxes, or import fees that may be levied by your country upon arrival of your package.
7. Shipping Restrictions
Currently, we are unable to ship to certain countries due to local regulations and carrier limitations. If you are trying to place an order to a restricted country, you will be notified at checkout. We are continuously working to expand our international shipping network, so please check back soon.
8. Address Accuracy
Please ensure that your shipping address is entered correctly when placing an order. We are not responsible for delays or undelivered packages caused by incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us immediately at info@tuttiglownie.com. We will do our best to assist you, but address changes may not always be possible once the order has been processed.
9. Customer Service
If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer service team. We are available to assist you Monday through Friday from 9:00 AM to 5:00 PM EST. Reach us by email at info@tuttiglownie.com or by phone at 603-436-7836.
We appreciate your business and look forward to serving you.